Customer Information
Cancellation Policy
Please review this policy before requesting cancellation of an order.
Requesting a Cancellation
If you need to cancel an order, please contact us as soon as possible and provide your order number.
We will review the order status and determine whether cancellation is still possible.
A cancellation request does not automatically guarantee that an order can be cancelled.
Orders That Have Not Been Processed
If an order has not yet entered preparation or production, we will make reasonable efforts to accommodate a cancellation request.
Custom Orders
Custom-Size & Made-to-Measure Products
Custom-size and made-to-measure products may enter preparation or production specifically for the customer shortly after the order is confirmed.
Once preparation or production has started, cancellation may no longer be possible or may be subject to additional conditions.
If you have ordered a custom product and need to request a cancellation, contact us immediately so we can check the current production status.
Orders Already Shipped
Orders that have already been shipped generally cannot be cancelled through the normal cancellation process. Depending on the circumstances, the order may instead be subject to the applicable return policy.
Approved Cancellations & Refunds
If a cancellation is approved and a refund is applicable, the refund will normally be processed through the original payment method where possible.
The time required for the refund to appear may depend on the payment provider or financial institution.
How to Request Cancellation
Send us your order number and cancellation request as soon as possible. Please do not wait until the order has been shipped.
Request Cancellation