Customer Information
Returns & Refunds
We want you to be confident when ordering from Medieval Armors. Please review the following information before placing your order.
Before Requesting a Return
Please contact us before sending any product back. We will provide instructions for the return and confirm whether the order is eligible for a return or refund.
Standard Products
Standard products may be eligible for return if they are unused, undamaged and returned in their original condition.
Products that have been used, altered, damaged or modified after delivery may not be eligible for a return.
Return eligibility may also depend on the product category and the circumstances of the order. Please contact us before shipping anything back.
Important
Custom-Sized Armor
Custom-sized or made-to-measure products are prepared specifically according to the measurements or specifications provided by the customer.
Because these products are made specifically for an individual order, they may have different return or cancellation conditions from standard products.
Please carefully review your measurements and order details before confirming a custom order.
If you believe a custom product has been made incorrectly or does not correspond to the confirmed specifications, contact us as soon as possible so we can review the issue.
Damaged or Incorrect Products
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible after delivery.
Please include your order number and clear photographs showing the condition of the package and product. This helps us investigate the issue and determine the appropriate solution.
Refunds
When a refund is approved, the refund will normally be processed through the original payment method where possible.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Shipping charges and other fees may be non-refundable where applicable.
Return Shipping
Unless the return is the result of an error on our part or an approved damaged-product claim, return shipping costs may be the responsibility of the customer.
Exchanges
Exchanges are not automatically guaranteed and depend on product availability, condition and the circumstances of the request. Please contact customer support before sending a product back.
How to Contact Us
To request a return, report a damaged product or ask about a refund, contact us with your order number and a description of the issue.
Contact Support